Last updated: January 15, 2026

We’re here to help.

At Dreamy Tail, each piece is thoughtfully prepared and carefully coordinated. If you have a question about your order, delivery, or our products, our support team is happy to assist.

How to Reach Us
For all inquiries, please contact us by email:

Email: dreamytailshop@gmail.com

We aim to respond to all inquiries within 1–2 business days.

Order & Shipping Questions
If you are contacting us about an order, please include the following to help us assist you efficiently:

·       Your order number

·       The email address used at checkout

·       A brief description of your question or concern

For shipping timelines, delivery requirements, and address limitations, please review our Shipping Policy before reaching out.

Returns & Exchanges
All returns and exchanges require prior authorization.

If you are requesting a return or exchange, please include:

·       Your order number

·       The reason for the request

·       Photos of the item, if the request relates to condition, damage, or defect

Return eligibility, restocking fees, inspection standards, and refund timelines are governed by our Returns & Exchanges Policy.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery and include clear photos of the item and packaging so we can review and assist promptly.

Before You Contact Us
You may find quick answers in the following pages:

·       Shipping Policy

·       Returns & Exchanges Policy

·       Terms of Service

·       Privacy Policy

Reviewing these pages first often resolves common questions related to delivery timing, address requirements, cancellations, and refunds.

Business Hours
Our support team operates Monday–Friday, excluding major holidays. Response times may be slightly extended during periods of high order volume.

We appreciate your patience and thank you for choosing Dreamy Tail.